Nexus Q, operated by Fluxa Ventures ("we," "us," or "our"), is committed to protecting the privacy of users of our platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at nexusq.live and use our products, including Nexus Glass, Agent Nexus, and Nexus Suite (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our Services.
1. Information We Collect
Information you provide directly:
- Account registration details such as name, email address, and authentication credentials
- Payment and billing information necessary to process subscriptions
- Communications you send to us, including support requests and feedback
- Trading preferences, configuration settings, and alert parameters you set within our products
Information collected automatically:
- Device information including browser type, operating system, and device identifiers
- Usage data such as pages visited, features accessed, session duration, and interaction patterns
- IP address, approximate geographic location, and referral source
- Log data including access times, error logs, and performance metrics
Information from third parties:
- Authentication providers if you choose to sign in through a third-party service
- Analytics partners that help us understand usage patterns across our Services
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services, including Nexus Glass market intelligence, Agent Nexus AI decision outputs, and Nexus Suite execution tools
- Process transactions and manage your account and subscriptions
- Personalize and improve your experience, including delivering relevant alerts and analytics
- Communicate with you about updates, security notices, and support
- Analyze usage trends to improve the performance, reliability, and features of our platform
- Detect, prevent, and address fraud, abuse, and technical issues
- Comply with legal obligations and enforce our terms of service
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service providers: With trusted third-party vendors who assist us in operating our platform, processing payments, hosting infrastructure, and providing analytics -- subject to confidentiality obligations
- Legal requirements: When required by law, regulation, legal process, or governmental request
- Protection of rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud
- Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction
- With your consent: When you have given us explicit permission to share your information for a specified purpose
We do not share your trading configurations, alert settings, or strategy parameters with any third parties.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Services. These include:
- Essential cookies: Required for the operation of our platform, including authentication and session management
- Analytics cookies: Help us understand how visitors interact with our Services so we can improve performance and usability
- Preference cookies: Store your settings and preferences, such as dashboard layouts and notification preferences
You can control cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of our Services.
5. Data Security
We implement industry-standard technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and authentication mechanisms for internal systems
- Regular security assessments and monitoring
- Secure infrastructure hosted with reputable cloud providers
While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining robust protections proportionate to the sensitivity of the data we handle.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete personal data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Portability: Request a machine-readable copy of your data for transfer to another service
- Restriction: Request that we limit the processing of your personal data under certain circumstances
- Objection: Object to the processing of your personal data for direct marketing or other purposes
- Withdrawal of consent: Withdraw consent at any time where processing is based on your consent
To exercise any of these rights, please contact us at support@nexusq.live. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. International Data Transfers
Your information may be processed and stored in jurisdictions outside your country of residence. When we transfer data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable data protection laws.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18, we will take prompt steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, through a notice on our platform or via email.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Nexus Q (a Fluxa Ventures company)
Email: support@nexusq.live
Website: nexusq.live